Privacy Policy

At Kalina Travel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services. By using our website and services, you agree to the terms of this Privacy Policy.

Effective Date: August 9, 2024

Data Protection Information

1. Information We Collect

We collect personal information that you provide to us when you use our services, such as when you book a trip, request a quote, or contact us for assistance. This information may include:

Full Name: To personalize your experience and facilitate communication.
Email Address: For sending confirmations, updates, and promotional materials (with your consent).
Phone Number: For direct communication and support.
Mailing Address: For billing purposes and to provide location-specific services.
Payment Information: To process transactions securely.
Travel Preferences and Interests: To tailor our services to your needs and provide personalized recommendations.
Passport and Visa Information: To assist with travel arrangements and compliance with legal requirements.
Any other information you choose to provide: To enhance your travel experience.

We may also collect information automatically when you visit our website, such as your IP address, browser type, and browsing behavior. This information helps us understand how you use our site and improve our services.

2. How We Use Your Information

We use the information we collect to provide and improve our services, including:

Processing bookings and payments: Ensuring a seamless transaction experience.
Creating customized travel itineraries: Tailoring travel plans to suit your preferences.
Communicating with you about your travel plans and our services: Keeping you informed and updated.
Providing customer support and assistance: Addressing any inquiries or issues you may have.
Sending you promotional materials and updates (with your consent): Informing you about special offers and new services.
Conducting surveys and research to improve our services: Gathering feedback to enhance our offerings.
Complying with legal and regulatory requirements: Ensuring adherence to applicable laws and regulations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who assist us in delivering our services, such as:

Airlines, hotels, and other travel service providers: To facilitate your travel arrangements.
Payment processors and financial institutions: To securely process transactions.
Marketing and advertising partners (with your consent): To deliver relevant promotions and offers.
Legal and regulatory authorities (as required by law): To comply with legal obligations and protect our rights.

We ensure that these third parties adhere to strict data protection standards and only use your information for the purposes specified in this Privacy Policy.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include:

Secure servers and encryption protocols: To safeguard data during transmission and storage.
Regular security audits and assessments: To identify and address potential vulnerabilities.
Access controls and authentication procedures: To restrict access to authorized personnel only.
Employee training and awareness programs: To ensure staff are knowledgeable about data protection practices.

Despite our efforts, no security measures are completely foolproof. We encourage you to take precautions to protect your personal information, such as using strong passwords and keeping your login credentials confidential.

5. Your Rights

You have the right to:

Access the personal information we hold about you: Request a copy of your data.
Request the correction of inaccurate or incomplete information: Ensure your data is accurate and up-to-date.
Request the deletion of your personal information (subject to legal requirements): Remove your data from our records.
Object to the processing of your personal information for marketing purposes: Opt-out of promotional communications.
Withdraw your consent to the processing of your personal information (where applicable): Revoke previously given consent.

To exercise these rights, please contact us at info.desk@kalina-travel.net.

Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us understand how you use our website and improve your browsing experience. Cookies can be either “session cookies” (which are deleted when you close your browser) or “persistent cookies” (which remain on your device until they expire or are deleted).

How We Use Cookies

We use cookies for various purposes, including:

Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate our site and use its features, such as accessing secure areas.
Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This helps us improve the performance and usability of our site.
Functionality Cookies: These cookies allow us to remember your preferences and settings, such as your language preference and login details, to provide a more personalized experience.
Marketing Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

Managing Cookies

You can manage your cookie preferences through your browser
settings. Most browsers allow you to block or delete cookies, but please note that doing so may affect the functionality of our website. For more information on how to manage cookies, please refer to your browser’s help documentation.

Third-Party Cookies

We may also use third-party cookies from service providers such as Google Analytics to analyze website traffic and usage patterns. These third-party cookies are subject to the privacy policies of the respective providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last revision. Your continued use of our services after the changes have been made constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Email: info.desk@kalina-travel.net
Address: Botanicka 785/17, 602 00 Brno, Czech Republic

At Kalina Travel, we are committed to protecting your privacy and ensuring that your personal information is handled with care. We value the trust you place in us and are dedicated to maintaining the highest standards of data protection. Thank you for trusting us with your travel plans.